Refund Policy

1. Try before you pay

Grevity comes with a free demo — on-site, on a call or on screen share — using your own invoices, items and parties. Please take the demo and ask every question you have before paying, so you know Grevity suits your business.

2. Refunds after payment

We do not refund because you change your mind, stop using Grevity partway through a licence year, or decide not to renew. If you don't renew, the software becomes read-only as described in our Terms; you can still view, back up and export your records.

This policy does not exclude any right or remedy that may apply where the product or service is materially defective, deficient, not as described or not delivered as agreed.

3. Faulty pendrive or software

• Pendrive faulty on arrival, or damaged or lost in your first licence year: we replace it free of charge. After the first year, a replacement costs the price of the pendrive plus courier, which we tell you before replacing it. A new pendrive does not bring back business data unless a usable backup is available.
• Software problems: if Grevity does not perform a material feature agreed or advertised at purchase, tell our support team what is happening. We will investigate and provide reasonable technical help, a correction or another appropriate remedy. If the issue cannot be resolved within a reasonable time, we will consider any refund or other remedy required by applicable law. Problems caused solely by incompatible equipment, unauthorised changes or misuse are not normally covered, subject to applicable law.

4. Payment mistakes

If you are charged twice, or charged more than the agreed amount because of a mistake, we will verify the payment and refund the extra amount, normally to the original payment method. We aim to start the refund within 7 working days of confirming it; the time your bank or payment provider takes to credit it is outside our control.

5. Contact us

For anything about a payment, a faulty pendrive or a replacement: